Digital Sustainability
Software is not an abstract service but a physical consumer of natural resources. As AMPECO scales to accelerate global decarbonization, its own digital infrastructure incurs an environmental impact – and managing it is the infrastructure layer of our mission.
Why digital sustainability matters
There is an inherent tension at the heart of any software company operating in the clean energy space: the technology that accelerates decarbonization carries its own environmental cost. For AMPECO, that tension is not a reason for silence. It is a reason for measurement, transparency, and continuous improvement. Every charging session processed, every API call exchanged, every dashboard rendered draws on physical infrastructure. Three dimensions constitute what we mean by digital sustainability:
Environmental
Cloud computing is estimated to account for between 1% and 2% of global electricity consumption, a figure projected to grow significantly as AI workloads expand. For a platform that processes 28.4 million charging sessions annually, the carbon intensity of each computation matters. Our 2025 SCI pilot put a number on it: 2.56 grams of CO₂e per charging session – a deliberately small figure resulting from architectural decisions and cloud resource discipline.
Social
The design choices embedded in software – how accessible it is, how transparent its pricing logic, how reliably it performs under load – determine who benefits from the infrastructure it manages, and on what terms. As EV charging becomes essential infrastructure rather than a premium service, the social dimension of digital design becomes a sustainability question in its own right.
Nature dependencies
Data centers depend on water for cooling, and the geography of that dependence matters. In 2025, AMPECO conducted a qualitative scoping exercise informed by the TNFD LEAP framework, mapping our primary AWS regions against water stress and biodiversity risk indices. Approximately 65% of our cloud activity is concentrated in the Frankfurt (eu-central-1) region, rated medium-to-high water stress – a finding that already informs our region selection for future infrastructure decisions.
Responsible and sustainable use of AI
Engineering velocity and sustainability are not automatically aligned. More compute, more model inference, and more data processing all carry energy costs. Our approach to the sustainable use of AI is anchored in the AWS Well-Architected Framework’s Sustainability Pillar, applied as a practical operational discipline – a formal performance indicator under our ISO 14001-certified EMS, tracked and reported annually. The EMS establishes two binding internal targets: an annual cloud consumption intensity coefficient of no more than 0.05, and a requirement to scrutinise cloud suppliers for their energy management practices and use of renewable energy.
In practice, this means evaluating AI tools for their computational footprint as well as output quality: selecting appropriately sized models, avoiding redundant inference calls, shifting non-latency-critical workloads toward lower-carbon cloud regions, and applying human-in-the-loop review as a check on computational waste. In February 2025, AMPECO became a signatory to the Coalition for Sustainable AI, committing to measure, report, and continuously reduce the environmental footprint of any AI technologies we develop or deploy. As the governance landscape matures – through the EU AI Act and ISO/IEC 42001:2023 – we will continue to update our practices accordingly.
Measuring the carbon footprint of software
In 2025, AMPECO piloted the Software Carbon Intensity (SCI) framework – the methodology formalised as ISO/IEC 21031:2024. SCI reframes the question from “how much carbon does our software emit in total?” to “how carbon-intensive is our software per unit of value delivered?” For AMPECO, the functional unit is one successful charging session processed.
The pilot measured operational emissions from cloud compute, embodied emissions from cloud hardware (a standard 10% uplift), and a location-based electricity carbon intensity factor drawn from AWS’s Customer Carbon Footprint Tool. For every tonne of carbon attributable to AMPECO’s software, the platform enabled the delivery of over 10 million kWh of clean energy to drivers.
This pilot is a learning tool, not a certification. Results are used internally to identify efficiency hotspots and establish a repeatable baseline. One important distinction: SCI scores can only be reduced by actions that eliminate emissions – carbon offsets do not improve an SCI score. This makes it a particularly honest signal of genuine efficiency progress.
Accessibility and responsible digital design
Who can navigate the interface, understand the pricing, and access support in their own language are not cosmetic questions. They are equity questions – and, increasingly, regulatory ones. In the EU, AFIR requires non-discriminatory access to charging services and transparent pricing. In the UK, PAS 1899 sets physical and digital accessibility standards for public charging. WCAG 2.2 introduced requirements addressing users with cognitive, motor, and low-vision needs. In 2025, AMPECO took targeted steps to close specific gaps:
- Accessible back-office tooltips implemented across Sessions, Authorisations, Transactions, and Parking Spaces – with aria-label attributes, keyboard focus support, and screen reader compatibility throughout.
- Physical accessibility data model extended to support disability access status, hearing loop, tactile paving, braille and visual signage, audio announcements, and accessible payment terminals – with PAS 1899 and APDS compliance references, shareable with roaming partners via OCPI extensions.
- Equity by design – time-of-use pricing, off-peak discounts, multi-language support, ad-hoc access without app or subscription, and transparent pre-session pricing displays.
Accessibility and responsible design are not a compliance exercise at AMPECO. They are part of the argument that the transition to electric mobility should be genuinely open to everyone who needs to participate in it.
Digital resilience and infrastructure uptime
There is a direct line between platform reliability and the energy transition. When a charging session fails, the consequence is not just an inconvenient user experience. It is a moment of lost trust – in the operator, in the technology, and in electric mobility itself. Across the markets AMPECO serves, minimum uptime requirements are now legally mandated:
United Kingdom
Australia
United States
SingaporeEach jurisdiction defines “uptime” differently. Aligning these varying methodologies in a single backend without introducing compliance risk is a non-trivial engineering problem – one AMPECO has addressed through operator-specific reliability formulas maintained at the platform level. Our infrastructure is built on AWS following the Well-Architected Reliability pillar: geographically distributed deployment, dynamic workload scaling, asynchronous architecture, and automated incident detection and alerting.
Observability and uptime tracking
In 2025, AMPECO significantly enhanced its operator-facing uptime capabilities: redesigned dashboards with direct period-selection controls, charge point and EVSE-level granularity that identifies which specific connector is underperforming, and automated uptime snapshots that generate compliance-ready documentation aligned to the applicable regulatory formula. Operators with clearer visibility into reliability issues resolve them faster – more sessions completed, more kilometers enabled, more climate impact realized.
Incident management and transparency
A formal incident management process governs how issues are classified, escalated, and communicated, with severity levels determining response timelines. In 2025, AMPECO handled three times as many security incidents as in 2024 – a positive indicator of a more resilient, proactive security posture, with their negative impact on clients consistently mitigated. Our incident response architecture draws on ISO/IEC 27001:2022 certification and SOC 2 Type II audit status.
Looking ahead, AMPECO will continue to invest in reliability engineering, observability tooling, and multi-market compliance infrastructure – not only because our enterprise clients require it, but because the energy transition depends on it.