May’s platform highlights span three new Issues Detection rules, three subscription billing safeguards, digital wallet support across the charging flow, and a batch of improvements to the EV driver app. This edition covers a curated selection from the month’s releases across network monitoring, subscriptions and billing, payments, marketplace, smart charging, and the AMPECO mobile app experience.
Issues Detection: new rules for the faults that don’t announce themselves
OCPP connectivity tells operators whether a charge point is online. It does not tell them whether it is actually working. Issues Detection monitors the network for exactly these failure conditions, creating structured, routable issues in the back office when they occur. Three new rules this month target failure modes that status alone cannot surface.
Consecutive session failures is a new rule that identifies EVSEs appearing online and available but consistently rejecting remote start commands. This fault pattern can persist for weeks: the back office shows the device as healthy while every session attempt silently fails. When failures exceed a configurable threshold, AMPECO automatically creates a high-severity issue and routes it through the Issues Detection workflow for dispatch.
Roaming connection monitoring detects when a roaming connection goes offline, including Hubject links, OCPI bilateral agreements, and other partner network connections. Operators previously discovered these outages when drivers reported failed sessions at partner stations. The rule creates a structured alert the moment the connection drops.
EMSP CDR receipt monitoring closes a billing gap for operators providing drivers access to external charging networks. When a host CPO fails to deliver a CDR (Charge Detail Record, the billing document that records the cost of a roaming session) within the expected window, the rule flags it as an issue before the billing period closes.
Subscriptions: three billing safeguards, one month
Operators running subscription plans face the same underlying pressure: revenue that should have been captured, but wasn’t. May’s subscription updates each close a specific gap in that loop.
Subscription renewal limits and payment method expiry protection adds two safeguards for post-paid plans. A configurable cap on failed renewal attempts automatically suspends a subscription once the limit is reached, stopping the buildup of unpaid cycles. A companion update detects when a user’s payment method will expire before the next billing cycle, flagging or suspending the subscription before the renewal fails rather than after.
Immediate payment collection on plan subscription lets operators trigger a subscription from a user record in the back office and collect the first payment at signup, not at the next billing cycle.
Subscription kWh allowances by user timezone is an opt-in setting for operators whose networks span multiple timezones (multi-state Australian operators, pan-European platforms, Canadian networks). Previously, allowances reset at midnight in the operator’s single configured timezone, and users in other zones were billed at full energy prices during the gap. Enabling it applies per-user timezone logic starting with the next renewal cycle.
Payments: digital wallets at the charger, and more cards accepted
May extended AMPECO’s payment acceptance on two fronts.
Apple Pay and Google Pay are now available across two payment flows: the ad-hoc charging portal (the web-based checkout drivers use to pay without an app account) and cross-operator payments in the white-label driver app for roaming sessions via Stripe. Both flows use biometric authentication and follow the same dynamic PIN authorization sequence as other wallet payment types. Drivers who prefer card payments see no change. (For UK operators: the ad-hoc portal addition aligns with Public Charge Point Regulations recommending digital wallet support at public charge points.) Separately, eight additional card brands, including Bancontact, Cartes Bancaires, Diners Club, and others, now display their own recognized icons in transaction records, receipts, and invoices.
Marketplace and back office: more surface area, more operator control
Two updates extend what Marketplace apps can do and what operators can manage in their back-office layout, both pointing in the same direction: more of the platform is configurable, not hardcoded.
The Marketplace catalog has been redesigned with improved categorization and visual hierarchy, making it easier to browse and find relevant integrations without scrolling a flat list.
Marketplace apps in resource pages extend a capability previously available only on dashboards. App publishers can now configure their EmbedCard integration (the connection type that lets third-party apps display their own data as a widget in AMPECO’s back office) to target specific resource pages, such as charge point detail views, session records, user profiles, and more. A new Resource Widgets management interface lets operators control which widgets appear on each page and in what order, using the same experience as the existing dashboard editor. Per-operator layout overrides are supported.
CoOperator: now drawing from your own documentation
CoOperator, AMPECO’s AI assistant for network operations, was previously limited to AMPECO’s own platform documentation. Questions about internal procedures, zone policies, or partner-specific rules required switching tools.
Confluence as a CoOperator knowledge source changes this. Operators can connect their own Confluence space to CoOperator directly from the back office. The assistant draws from both AMPECO’s documentation and the operator’s own content simultaneously, with no change to the interface. Operations teams can ask about internal procedures alongside platform questions and get answers from a single source, including new staff members. Onboarding now covers both platform how-tos and internal policy from a single interface.
Smart charging for operators on variable-rate energy tariffs
AMPECO’s smart charging capability automatically distributes session load across a circuit, respecting circuit capacity limits and each vehicle’s departure time.
Optimized charging for Time-of-Use tariffs extends this to operators on variable-rate energy contracts, where grid prices change by hour or period throughout the day. The optimizer works against the operator’s tariff schedule, shifting load toward lower-rate windows where possible. Operators pay less for the same energy. Drivers see no change in their charging experience.
New in the AMPECO driver app
AutoCharge and Plug & Charge discoverability arrives in two connected updates. Capability tags now appear on location and EVSE detail screens in the AMPECO driver app, showing which automated charging modes each station or connector supports before the driver arrives. Alongside this, new map filter toggles let drivers narrow the map to stations compatible with their vehicle’s automated charging setup, using the same filter logic and persistence behavior as the existing connector type and accessibility filters.
Smarter location discovery comes from two new map filters. The nearby amenities filter lets drivers narrow the map to stations with specific facilities nearby: restaurants, cafés, public transport stops, WiFi, and more than 20 other types across four categories. The payment terminal filter shows only stations equipped with on-site card readers. Both filters use OCPI-standard facilities data and apply consistently across host CPO and roaming stations.
This post covers a selection of the highlights from May’s release cycle. AMPECO ships updates weekly. The next edition covers June 2026. To explore any of these capabilities with the team, book a demo.
