Welcome to AMPECO’s Q1 2026 platform update, covering the most impactful enhancements delivered over the past three months.
This quarter introduces CoOperator, AMPECO’s embedded AI assistant for network operations, alongside a broad set of platform enhancements spanning billing accuracy, analytics depth, load management, and driver experience.
Featured development: CoOperator, AMPECO’s AI-powered operations expert
Why CPOs need an AI-native back office
Running a charging network means fielding a constant stream of operational questions: Why did this session fail? Which authorization rejection needs investigation? What’s driving the spike in idle time at this location? CoOperator puts the answers within immediate reach, giving every member of an ops team direct access to platform intelligence, regardless of where they sit in the organization or how long they’ve been working with the system.
For large-scale CPOs, the ability to diagnose issues, respond to driver inquiries, and analyze performance quickly is a desired operational advantage. CoOperator is built to deliver that advantage at every level of the team.
What CPOs get with CoOperator
CoOperator changes the daily operational rhythm at scale. Ops teams answer driver and partner inquiries faster. Support staff resolves issues without escalating to engineering. New team members become productive sooner because they can ask the platform directly.
CoOperator changes the daily operational rhythm at scale. Ops teams answer driver and partner inquiries faster because the agent surfaces root cause analysis in seconds, not hours. Support staff resolves billing disputes and authorization failures without escalating to engineering. New team members become productive sooner because they can ask the platform directly rather than learning where every setting lives.
As Orlin Radev, AMPECO’s CEO, explains: “I shouldn’t have to know how to configure thresholds for sessions not to be billed when they don’t seem right. I should just be aware that this is something the system should be able to do. And I’ll just ask the CoOperator.”
For the full product demo, technical architecture, and launch details, see our CoOperator launch post or watch the webinar recording.
Q1 2026 Platform Enhancements
Smarter billing and compliance
Operators structuring commercial relationships with partners and invoicing business customers across EU markets need a billing infrastructure that keeps pace with their commercial arrangements. Accurate VAT data, compliant settlement records, and reliable tax calculation are foundational to operating in regulated markets, and the cost of managing these manually increases as networks scale.
Solutions: A new Payment Facilitation contract type captures the specific terms of payfac arrangements, including fee structures and settlement logic, within the standard partner management workflow. EU VAT IDs are validated in real time at checkout and customer profile creation via the VIES API, so billing records contain only verified data across all EU member states.
For US operators, a new Avalara integration handles automated sales tax calculation on charging transactions, covering excise taxes and EV-specific taxability rules across all states. Authorized users can now trigger a manual session recalculation directly from the session detail view, applying current tariff logic to usage data and updating cost records immediately. Billing discrepancies resolve in seconds, without routing requests through engineering.
Session validation rules have been re-architected to support per-operator customization: 12 configurable rule types now cover overlapping session periods, time inversions, energy anomalies, and cost thresholds, with role-based access and automatic migration of existing configurations when the feature is enabled.
Finally, EV drivers charging through roaming now receive receipts showing values in both the transaction currency and their home operator’s billing currency, using session-date exchange rates and clearly formatted unit prices, VAT, and totals.
Analytics and reporting
Finance, operations, and compliance teams working at scale depend on data breadth and granularity to build reports that reflect the full picture of network performance. The more attributes available natively in the platform, the fewer manual exports or external data pulls are required to answer operational and regulatory questions.
Solution: The Sessions data source in Report Generator now includes 13 additional attributes covering session-level identifiers, billing and cost components, hardware details, and driver account data.
A new Users data source adds 30 attributes per user, including account details, balance, total spend, subscription plan, remaining charging allowance (AC and DC), partner associations, and RFID tag count, giving fleet managers and billing teams structured user-level reporting directly in the platform.
Idle duration is now tracked uniformly across all session types, including tariffs where no idle fee is configured, decoupling occupancy analytics from billing. Operators gain a consistent dataset for utilization analysis, congestion management, and idle fee verification across the full network. The analytics tool also supports per-operator filtering, enabling multi-operator networks to review performance data for each operator independently.
Dashboard intelligence
As operations grow more complex, the ability to surface the right information at a glance directly affects how quickly teams can act. Dashboards that present too much noise or miss critical signals slow the teams that rely on them most.
Solution: Three updates this quarter expand what operators can see at a glance. The Needs Attention widget surfaces charge points and sessions requiring immediate action in a single consolidated row, so nothing urgent gets buried across separate lists.
The Sessions Revenue widget adds revenue visibility to the dashboard alongside the sessions view, with revenue split between operator and partner shares and average revenue per session.
Customizable widget titles let operators rename dashboard sections to match their team’s internal naming conventions, on a per-dashboard basis with multilingual support. These updates reinforce AMPECO’s commitment to giving CPOs full control over dashboard design.
Network operations
Large charging networks require precise visibility and control over how configurations change, who receives alerts, and how background tasks are tracked. As teams grow and responsibilities spread across functions, the ability to audit changes, route notifications accurately, and monitor long-running operations becomes central to how the back office runs.
Solution: A new Configuration Change Log records all platform setting changes with timestamps and user attribution, covering tariffs, EVSE settings, role permissions, and integrations. Operations and compliance teams can correlate configuration events with platform behavior and fulfill audit requirements without manual cross-referencing.
Email notification settings are now configurable at the individual issue rule level, allowing operators to route hardware alerts to field teams, payment failures to billing, and connectivity issues to IT.
The Bulk Operations dashboard, now enabled for all operators, provides a central view for tracking imports, exports, reports, and bulk actions with real-time status updates and in-app notifications.
Auto-recovery and issue detection now extend to charge points and EVSEs reporting a hardware status of “Unavailable,” not only “Faulted,” improving uptime and reducing manual intervention across larger deployments.
A new session events system records who or what stopped each charging session, capturing stop initiators across mobile app, RFID cards, roaming tokens, admin actions, and system events. The “Stopped by” field is now visible directly in session details, improving audit trails and making it faster to investigate disputed or unexpected session endings.
Session and load management
Precise control over session duration, energy delivery, and grid capacity allocation gives operators the means to manage utilization effectively across diverse site types and tariff structures. As networks expand across mixed-use sites and time-of-use rate environments, automated adjustment reduces the operational overhead of keeping distribution logic current.
Solution: Operators can now configure tariffs to stop charging sessions automatically when a vehicle reaches a specified state of charge (70 to 99%), enabling cleaner separation between charging and idle periods and giving operators more precise control over energy delivery per vehicle. Circuit schedules are now factored into DLM capacity calculations in real time. When a circuit’s available capacity changes on a schedule, DLM adjusts distribution logic accordingly, increasing charging power when capacity opens and reducing it when other loads take their allocation.
Platform and integrations
CPOs building differentiated customer experiences and managing hardware at scale need flexible integration points and direct access to charge point hardware. Tighter control over session initiation, connector-level authorization, and back-office diagnostics expands what operators can build and how quickly technical teams can act.
Solution: The Embedded Web App integration now supports five trigger configurations, opening use cases including pre-session data capture, custom fleet authorization, promotional experiences, subscription-gated access, and custom balance top-up flows.
A new Map button trigger surfaces custom content from the map screen before any session begins. Two session-start triggers give operators the choice of launching the web app with full session context while the session starts normally, or taking full control of session initiation through their own authorization flow.
A new balance top-up trigger redirects drivers to an external payment interface when they initiate a wallet top-up, with user context passed securely to the external system. AutoCharge configuration has moved to per-operator settings, so operators within the same tenant can enable or disable AutoCharge independently and manage market-specific rollouts.
Operators can now send custom OCPP messages directly to charge points from the back office, giving technical teams direct hardware-level access for advanced diagnostics and integration scenarios. This capability is particularly valuable for automated firmware testing workflows, V2G (Vehicle-to-Grid) scenario validation, troubleshooting charge point communication issues and testing custom OCPP extensions or vendor-specific commands.
Q1 also added a new Marketplace integration with EcoMovement, expanding the pre-built connections available to operators. See the AMPECO Marketplace for the full list.
An elevated charging experience for EV drivers
Session clarity, receipt management, and new hardware support
Drivers who charge regularly expect the same transparency from their charging experience that they get from other consumer services: clear session data, accessible receipt history, and accurate hardware identification at multi-EVSE locations. These improvements reduce billing questions, simplify expense tracking, and extend platform support to emerging charging hardware standards.
What’s new and improved? The mobile app now requires a swipe gesture to confirm ending an active session, replacing the single-tap confirmation and preventing accidental stops without adding friction to the normal checkout flow.
The Session Summary screen now shows a color-coded timeline distinguishing the charging period from the idle period, alongside a cumulative energy area chart showing how energy was delivered over the course of the session. Drivers can see when charging completed, how long the vehicle remained connected, and whether energy delivery was consistent throughout, all without contacting support.
All receipts are consolidated in a single paginated list, filterable by date range, location, and other attributes directly within the app, making expense reporting and billing verification considerably faster for business drivers and fleet managers.
MCS connectors for heavy-duty commercial vehicles are now fully supported across the platform: configurable on EVSEs, visible in availability listings, and displayed correctly in the mobile app.
What’s next
Daily release cycles keep the AMPECO platform moving forward across all markets. Join us in July 2026 for the Q2 update, or book a demo to explore any of these capabilities firsthand with our team.
