Quarterly Product Updates Q4 2025

Welcome to AMPECO’s Q4 2025 platform update, highlighting the most impactful enhancements delivered over the past three months.

This quarter’s release reflects our ongoing commitment to building the most flexible and powerful EV charging management platform in the industry. You’ll discover advancements across operational excellence, fraud prevention and security, expanded partner management, and a better charging experience for EV drivers—equipping CPOs to scale confidently and deliver the seamless experiences that drive loyalty and growth.

Featured development – Create customized dashboards for your teams and partners

Why CPOs Need Custom Dashboard Experiences

As charging networks scale and organizational complexity grows, the one-size-fits-all dashboard approach becomes a limitation rather than an asset. Operations teams need real-time visibility into charger health and session activity. Finance teams require revenue metrics and transaction summaries. Support teams focus on customer issues and resolution workflows. When everyone sees the same static view, teams either wade through irrelevant data or lack the specific insights they need to perform effectively.

This challenge extends beyond internal teams. CPOs increasingly work with partners, site hosts, and regional operators who each require tailored access to network data. Providing differentiated experiences—showing partners only what’s relevant to their relationship while protecting sensitive business information—has traditionally required workarounds or manual reporting. As competitive pressure intensifies, the ability to create unique, customized interfaces for different stakeholders becomes a differentiator in winning and retaining partnerships.

How Custom Dashboards Work

The AMPECO platform replaces the static main dashboard with a dynamic, multi-dashboard management system. Administrators create distinct dashboard views tailored to specific teams or partner relationships, selecting from a library of widgets and arranging them to surface the most relevant data for each audience. Dashboards are then assigned to roles, with the flexibility to set which view appears by default when users log in.

The system adapts intelligently to user permissions. A dashboard designed for operations leadership can include financial widgets alongside operational metrics—users without financial access simply see the widgets relevant to their role, while authorized users get the complete picture. This permission-aware rendering means CPOs can design fewer, more comprehensive dashboards without compromising data governance or creating security concerns.

What CPOs Get with Custom Dashboards

Custom dashboards extend AMPECO’s core commitment to operator flexibility—the principle that CPOs should shape their platform to fit their business, not the other way around. Rather than adapting workflows to rigid, vendor-defined interfaces, operators design views that align with how their teams actually work and how their partner relationships are structured. A site host sees location performance. A fleet customer sees their vehicles and sessions. A regional operator sees their territory. Each stakeholder gets a focused experience without custom development or workarounds.

Built from the ground up to serve the evolving needs of large-scale CPOs, the AMPECO platform treats customization as operational infrastructure, not a premium add-on. As networks grow and organizational complexity increases, the ability to differentiate experiences across teams and partners becomes a competitive advantage—one more way operators build unique business value rather than remaining locked into one-size-fits-all solutions.

Q4 2025 Selected Platform Enhancements

Operational excellence for CPOs – an even more powerful backend

1) Daily experience & usability – A polished, more intuitive admin interface that makes daily operations faster

Operations teams navigate backend interfaces dozens of times daily to monitor sessions, manage EVSEs, and track transactions. As charging networks scale and operational complexity grows, the ability to scan large datasets quickly, locate specific records, and move between related information becomes increasingly important. Every second saved on routine tasks compounds across teams and workloads.

Solution: We’ve enhanced core backend interfaces to further improve information density, visual clarity, and scanning speed. The Sessions index now consolidates related data into multi-line fields with clear visual hierarchy, smart truncation, and optional real-time auto-polling for active session monitoring. EVSE listings surface key technical specs (power, current type, connector) directly in the ID column and support label-based search. Charge Points and Locations pages have been streamlined for a cleaner, more focused layout. Transaction listings now expose operator context, finalized timestamps, and receipt links for faster reconciliation. Finally, a dark mode theme switcher lets users match the entire backend interface to their visual preferences or working environment. Together, these refinements help operators scan session data more efficiently, locate EVSEs faster, and reconcile transactions with fewer clicks—reducing time spent on routine tasks so operations teams can focus on exception handling and strategic work.

2) Faster issue resolution & detailed price breakdown in session details

As charging networks scale, support teams handle growing volumes of driver inquiries—from failed session starts to questions about how a charge was billed. Quick access to diagnostic details and transparent pricing information directly impacts resolution speed and customer satisfaction.

Solution: We’ve enhanced key session data visibility in two key areas. Rejected authorizations now display specific error codes and detailed rejection reasons directly in the Authorizations listing page, covering scenarios like insufficient funds, location closed, payment method expired, subscription required, and more. A new Price Breakdown tab in Session details provides a clear, itemized view of how each session total was calculated—showing service type, unit price, quantity, tax percentage, and totals for each tariff component. These improvements help support teams identify authorization failure causes at a glance and answer billing inquiries faster with transparent, itemized breakdowns available directly in the session view—enabling quicker resolutions, fewer back-and-forth exchanges, and more confident responses to drivers and partners.

3) Streamlined admin user management for operators

As CPO organizations grow, so does the complexity of managing admin users across internal teams, partners, and site hosts. Locating the right contact, understanding their role and department, or filtering through large admin lists can become time-consuming—especially when relevant details like job titles, phone numbers, or internal notes aren’t centrally stored.

Solution: We’ve enhanced the Admin Accounts section with a cleaner, tabbed interface that organizes user information into General, Contact Details, and Notes tabs. New optional fields allow operators to store company, job title, department, phone number, and full address information for each admin user. The list page has been streamlined with consolidated multi-line columns and new filters for job title, department, and all contact fields—making it easy to find the right person quickly. These improvements help operators maintain a comprehensive directory of admin users with all relevant contact and organizational details in one place, while powerful filters reduce time spent searching for specific team members, partners, or site hosts—enabling faster coordination and clearer visibility across growing teams.

4) Expanded partner management for B2B-focused operators

CPOs with multi-party business models—such as office buildings, parking facilities, or logistics hubs—need flexible commercial arrangements when sharing private charging infrastructure between partners. Managing access fees, revenue splits, and settlement across multiple partners with different levels of EVSE access can become administratively complex without dedicated tooling.

Solution: We’ve introduced new capabilities for monthly access fees and revenue sharing between partners who share Commercial private EVSEs. Partners who own charging infrastructure can now define a per-EVSE monthly fee in their Partner contract, which is automatically charged to other partners granted access. A configurable revenue share percentage allows infrastructure owners to receive a defined portion of these fees as revenue. All expense and revenue records are generated automatically at month-end, included in the settlement process, and provide charge point-level breakdowns for full transparency. These capabilities allow operators to support sophisticated B2B commercial arrangements directly within the platform—giving partners clear visibility into fees and revenue while enabling infrastructure owners to monetize access to their private charging assets, all with reduced administrative overhead and accurate, auditable financial records.

5) Expanded session validation rules for billing accuracy & data integrity

Charging session data flows through multiple systems—charge points, OCPP messages, backend processing—and anomalies can occur at any stage. Firmware bugs, clock sync issues, or reporting inconsistencies can result in overlapping charging periods, inverted timestamps, unexpected energy readings, or unusually high session costs. Without automated safeguards, these anomalies can lead to billing disputes, overbilling, or revenue leakage.

Solution: Building on the session validation framework introduced in Q2 2025, we’ve significantly expanded the range of automated checks available to operators. New validation rules now detect charging period overlaps, time range inversions, unexpected drops in energy readings, excess energy consumption during idle periods, and sessions exceeding configurable cost thresholds. Each rule can be enabled independently, and flagged sessions are automatically suspended from billing and routed to a dedicated manual review queue. These expanded capabilities give operators comprehensive automated protection against data anomalies that could impact billing accuracy. Issues caused by non-compliant firmware or hardware inconsistencies are caught before invoices are generated—reducing disputes, manual corrections, and post-billing reconciliation. The configurable nature of each rule allows operators to tailor validation to their specific network characteristics, ensuring billing proceeds only for sessions with verified data integrity.

6) NEW – Parking space management

Charging infrastructure exists in physical spaces—parking lots, garages, curbside spots—where availability depends on more than just charger status. An EVSE might be online and ready, but if the parking space in front of it is occupied by a non-charging vehicle, drivers can’t use it. Without a way to track and reflect parking space occupancy, operators lack visibility into real-world site availability and drivers encounter frustrating “available but blocked” scenarios.

Solution: Parking space management is now a standard platform capability, enabled by default for all operators. Parking spaces can be linked to EVSEs as primary or secondary associations, with position details to accurately reflect physical layouts. When linked parking spaces are occupied, EVSE status reflects this reality—so drivers and apps see accurate availability. The redesigned interface includes dedicated columns for primary and secondary EVSEs, visual status badges, new filters, and the ability to manage relationships directly from the EVSE form or contextually via Location and Charging Zone views. 

7) Fraud prevention & authorization security for operators

Charging networks face security risks from brute-force attacks on RFID authorization and payment fraud. Bad actors may attempt to enumerate valid RFID tokens by rapidly submitting authorization requests, while pre-authorization requirements—though essential for fraud prevention—can create unnecessary friction for trusted, low-risk users with established payment histories.

Solution: We’ve introduced several complementary security enhancements. A new global RFID authorization rate limit allows operators to configure stricter thresholds (between 3 and 10 requests per minute per charge point), blocking excessive requests before they consume system resources and logging them for security auditing. A new “Skip pre-authorization” flag at the user level allows operators to exempt trusted users from the standard pre-authorization step. Additionally, improved pre-authorization reuse logic ensures pre-authorizations can only be reused if the amount is at least 80% of the required amount for a new session and the currency matches—otherwise a new pre-authorization is created. Together, these features strengthen protection against fraud while allowing trusted customers to enjoy a smoother charging experience without unnecessary payment holds.

An elevated charging experience for EV drivers

1) Easier charger discovery for EV drivers

Finding the right charger quickly—especially at large locations with multiple EVSEs or when drivers have specific accessibility needs—remains a friction point in the charging journey. Drivers waste time scrolling through long lists, struggle to identify specific chargers, or can’t easily filter for locations that meet their accessibility requirements.

What’s new and improved? We’ve enhanced charger discovery with three key improvements. The redesigned EVSE card displays clearer identification with labels, connector details, real-time pricing, and session progress—helping drivers instantly recognize the right charger at multi-EVSE locations. Drivers can now save specific outlets (not just locations) as favorites, with a dedicated Favorites screen for one-tap access to their preferred chargers. New accessibility filters let drivers find locations with features like step-free access, hearing loops, and accessible payment terminals. Together, these improvements help drivers spend less time searching and more time charging—driving higher session completion rates and stronger loyalty for CPOs.

2) Clearer receipts & invoices for EV drivers

EV drivers who use multiple payment methods or charge across different regions often struggle to match receipts and invoices to specific transactions. Generic payment descriptions like “Credit/Debit Card Online” make expense tracking difficult, while single-language invoices create friction for drivers in multilingual markets.

What’s new and improved? Receipts and invoices now display detailed payment information including card network, masked card number, expiry date, and digital wallet labels (Apple Pay, Google Pay, TWINT)—making it easy for drivers to identify exactly which payment method was used for each session. Invoices can now be issued bilingually, with content in both the operator’s default language and the driver’s preferred language in a single PDF. These enhancements help drivers track expenses more easily, reduce billing confusion, and ensure compliance in multilingual regions.

3) Greater transparency for EV drivers

As EV adoption grows and charging becomes part of daily routines, drivers expect the same level of clarity they get from other consumer services—clear pricing, upfront payment information, real-time session visibility, and helpful error messages when something goes wrong. Meeting these expectations builds trust, reduces support inquiries, and keeps drivers coming back.

What’s new and improved? Pre-authorization amounts are now clearly displayed before each session begins. Session failures show context-aware messages like “No EV connected” instead of generic timeouts. US operators can display tax-exclusive pricing with itemized sales tax at checkout. Drivers can view real-time energy graphs during sessions, and subscription flows clearly present available payment options. These improvements reduce confusion, build driver confidence, and help CPOs lower support inquiries while increasing session completion rates.

4) A seamless ad-hoc charging journey

Delivering a frictionless ad-hoc charging experience requires balancing diverse regulatory requirements with driver expectations for speed and simplicity. CPOs operating across multiple markets need consistency across web portals and physical terminals while meeting varying invoicing and compliance obligations.

What’s new and improved? AMPECO has enhanced the ad-hoc portal with an integrated invoice request flow, allowing drivers to submit invoicing details directly before payment through a dynamic form that adapts to their country and invoice type. Cookie-based session persistence now enables drivers to resume active sessions without re-authentication within 24 hours. A persistent footer provides constant access to legal documents across all screens, while expanded Receipt Portal visibility makes it easier to access charging receipts. These capabilities now extend to physical payment terminals like Worldline Valina and Adyen Castles, ensuring a consistent experience across all touchpoints.

What’s next?

Our weekly release cycles ensure we constantly enhance the AMPECO platform with features that optimize operations and accelerate business growth. With 180+ charge point operators across 70+ markets already leveraging our platform, we’ve proven our ability to adapt to diverse market conditions, regulatory requirements, and business models.

Join us again in April 2026 for our next quarterly update — until then, we’ll be hard at work building the tools you need to succeed. If you want to take a look at our previous release update, you can check it out here.