Quarterly Platform Updates Q3′ 2025

Welcome to AMPECO’s Q3 2025 platform update, where we spotlight the most impactful enhancements delivered over the past three months. Through our continuous weekly release cycle, our teams have introduced dozens of new capabilities that strengthen charge point operators’ ability to maximize revenue, improve EV driver experiences, and confidently adapt to evolving market and regulatory demands.

This quarter’s release builds on the momentum of our earlier 2025 updates, reflecting our relentless commitment to innovation and customer success. By working closely with operators and industry experts, we’ve translated emerging trends into practical features—ensuring our platform not only keeps pace with rapid market change but also equips our customers to thrive in it.

In this update, you’ll discover the latest advancements that power sustainable growth, unlock new revenue streams, and prepare operators for the opportunities of an increasingly interconnected energy ecosystem.

Featured Development: Centralized Firmware Management

Why Do CPOs Need Better Centralized Firmware Management

Charge point operators manage networks made up of multiple hardware vendors and models, each often running different firmware versions. Without structured tracking, it becomes difficult to know which devices are running outdated or incompatible firmware, leading to potential reliability issues and inefficient update campaigns. Firmware update processes can also stall when charge points fail to report new versions correctly, or when certain models only support limited communication protocols. These challenges impact operational transparency, complicate troubleshooting, and increase the risk of inconsistent charging experiences for EV drivers.

How Centralized Firmware Management Works

The new Centralized Firmware Versions resource in the AMPECO platform provides operators with a centralized way to record and organize firmware across vendors and models. Versions can be created manually with metadata and files, automatically generated from charge point boot notifications, and linked directly to devices for visibility in the system. This structure is accessible in the back office and through a read-only API, giving operators a reliable system of record.

On top of this, firmware update workflows have been refined. The update automation form now uses an improved multi-select interface for faster model and version navigation. Update completion is validated not only through boot notifications but also through FirmwareStatusNotification messages, ensuring updates are accurately marked as completed and preventing devices from being stuck in “pending” status. For wider compatibility, updates can now use either HTTPS (default) or HTTP protocols when downloading firmware from the repository, with security warnings and audit logging built in.

What CPOs Get with Enhanced Centralized Firmware Management

These enhancements transform firmware management from a fragmented process into a structured, transparent, and more reliable workflow. CPOs gain full visibility into which versions are deployed across their networks, streamlined tools for initiating and tracking updates, and safeguards that ensure completion statuses are recorded accurately. The ability to switch between HTTP and HTTPS expands compatibility with legacy hardware while maintaining clear audit trails. By centralizing firmware data and improving automation, operators reduce manual overhead, improve operational efficiency, and deliver more consistent charging performance to EV drivers.

Q3 2025 Selected Platform Enhancements

KrakenFlex Integration

Charge point operators increasingly require seamless interoperability with external energy platforms to unlock new grid services, revenue opportunities, and ensure their assets can participate in emerging flexibility markets. To address this need, AMPECO expanded its integration framework to support third-party charge point management systems, now with KrakenFlex, Octopus Energy’s distributed energy resource (DER) and Virtual Power Plant (VPP) platform.

Solution: The AMPECO–KrakenFlex integration enables secure OAuth-based onboarding of home chargers and third-party control via KrakenFlex. The connection supports dynamic credential generation, consent-based authorization, and automated device registration through SmartFlex. During onboarding, the platform validates charger readiness, applies the required OCPP server configurations, and updates device communication modes to reflect external management. The user experience has also been enhanced with a new charge point notice field in the UI and mobile app updates that clearly indicate when a charger is managed externally, while disabling local configuration options that could cause conflicts. 

Benefits: Once onboarded, chargers are centrally managed through KrakenFlex, unlocking participation in demand response and grid balancing programs. With robust API workflows, automated device validation, and full traceability through enhanced logging, the KrakenFlex integration empowers operators to expand their energy management strategies and participate in dynamic energy markets with confidence.

Adyen Castles Payment Terminals Integration

CPOs expanding into international markets need reliable payment terminal options that are both globally supported and easy to manage remotely. Traditional integrations often require local infrastructure and lack the flexibility to handle advanced payment flows like pre-authorization and post-session capture, which are increasingly important for transparency and driver trust.

Solution: We have broadened payment terminal options by adding Adyen as a new payment service provider (PSP) alongside support for the widely used Castles S1U2 terminals. This new combination of a globally recognized PSP and a popular terminal type provides operators with greater geographical reach and flexibility in deploying payment solutions across markets. The integration leverages Adyen’s cloud-based Terminal API and works seamlessly with the AMPECO Terminal App, enabling secure card and mobile wallet payments through Adyen’s Final Authorization flow. Operators can configure terminals in the back office with Adyen credentials, while real-time webhook notifications keep transaction statuses up to date in the platform and Public API.

Benefits: CPOs can now deploy and manage Adyen Castles terminals alongside other terminal types like Wordline Valina. This integration directly supports faster international growth, particularly in markets like the US, by combining a trusted global payment provider (Adyen) with widely deployed Castles S1U2 terminals. The cloud-based approach also lowers the total cost of ownership by removing the need for local payment servers and network infrastructure, reducing both upfront investment and ongoing maintenance.

Tariff Configuration: Maximum Limits for Duration and Idle Fees

Charge point operators need greater flexibility and safeguards in tariff management to prevent drivers from being overcharged during unusually long or erroneous charging sessions. Without protective caps, extended duration or idle fees could result in inflated invoices, requiring manual corrections and potentially undermining customer trust.

Solution: AMPECO introduced new configuration options within the tariff settings to define maximum chargeable amounts for duration and idle fees. A new “Fee Limits” section has been added to all tariffs that include these components, allowing operators to set independent caps for each fee type. These limits are optional, fully backward-compatible, and integrated into real-time calculations, post-session processing, session exports, receipts, and invoices. The platform continues charging sessions normally even after the cap is reached, but the monetary calculation is restricted to the configured maximum. The tariff API has also been updated to include the new fields, ensuring external systems can reflect capped fees seamlessly.

Benefits: With these enhancements, CPOs can ensure billing accuracy and protect drivers from excessive charges, reducing the need for manual adjustments such as credit notes. The update strengthens transparency and fairness in pricing, helping operators maintain compliance in settlement reporting while enhancing customer trust and satisfaction.

Enhanced Configurability for Idle Period Detection Settings

Building on the recent tariff configuration enhancements that introduced maximum limits for duration and idle fees, operators also benefit from greater flexibility in how idle periods are detected during charging sessions. Previously, idle detection was based on fixed thresholds, which worked reliably in most scenarios but could be less precise in cases such as temporary EV battery cooling pauses. These updates provide operators with more control over sensitivity and timing, ensuring session logs and notifications remain accurate and consistent even during intermittent charging behavior.

Solution: To improve consistency and reduce state flapping, AMPECO enhanced Idle Period Detection with configurable thresholds and timing controls. Operators can now adjust delays before marking a session as Idle when no energy is delivered or when the EVSE remains in a SuspendedEV state, while a new minimum Idle duration ensures sessions must remain idle for a defined period before transitioning back to Charging. These configurable parameters replace the previous fixed values but maintain backward compatibility, with sensible defaults applied to existing tenant configurations.

Benefits: Together with the fee limits introduced in tariff settings, these Idle detection improvements strengthen both the financial and operational accuracy of session management. Operators can now prevent excessive charges while also ensuring that session logs and notifications more accurately reflect real charging behavior, enhancing transparency, reliability, and driver trust.

Guest Access to Home Chargers Without Subscription

In Q2, we introduced the Personal Charger Sharing feature, enabling home charger owners to securely extend access to family members, friends, or colleagues through invitation links and QR codes. This provided operators with a trusted way to support owners in managing permissions and tracking usage across multiple users. As adoption grew, many of the Charge Point Operators we serve highlighted a further opportunity: simplifying the billing process so that guests could charge without facing subscription requirements, especially in cases where the owner wants to cover all costs.

Solution: With the new Guest Access update, CPOs can now offer owners an even smoother sharing experience. Guests are no longer required to hold an active subscription to use a shared home charger. Instead, all guest session fees are automatically applied to the owner’s account. Invoices and receipts remain consolidated for clarity, while charging history ensures that sessions are still attributed to the correct user. Updates to the mobile app also provide clear, user-friendly messaging to both owners and guests, reinforcing transparency around cost responsibilities.

Benefits: For CPOs, these enhancements expand the value of home charging services by making charger sharing more accessible, flexible, and customer-friendly. Owners gain the ability to confidently share their chargers with trusted contacts, knowing that billing and session attribution remain accurate and transparent. Guests enjoy a frictionless charging experience without subscription hurdles, helping operators strengthen customer satisfaction and differentiate their offering in the residential charging market.

Expanded OneSignal Data Tagging for Personalized Driver Engagement

In Q1, AMPECO enhanced its OneSignal integration by introducing session-related data tags, enabling operators to send notifications based on charging status, idle periods, and billing events. Building on this foundation, we have further expanded the integration to include a richer set of user-related and session-related tags. This extension gives CPOs even greater ability to personalize communications, ensuring drivers receive timely and relevant notifications that reflect their real-time account and charging context.

Solution: The new data tags include dynamic user attributes such as account balance, payment method availability, voucher details, and subscription status, alongside session-related attributes like idle fees, grace periods, and session location. These tags are conditionally pushed to OneSignal only when enabled in the mobile app integration settings, giving operators full control over their use. This granular, real-time data empowers CPOs to segment their driver base more precisely and deliver highly contextual push notifications that respond directly to user behavior and session activity.

Benefits: With these enhancements, operators can significantly improve customer engagement and satisfaction by sending drivers the right message at the right time. From reminders about low balances and subscription renewals to alerts on idle fee accruals or location-specific offers, CPOs can craft campaigns that increase transparency, reduce churn, and drive higher platform usage. Ultimately, this expansion strengthens the operator’s ability to differentiate their service through personalized, value-driven communication.

Advancing Fiscalization and E-Invoicing Management

As EV charging expands across regulated markets, compliance with fiscalization and e-invoicing requirements is becoming essential for operators. Managing fiscal receipts and invoices in accordance with national tax authorities—such as those in Slovenia, Croatia, or Romania—requires secure integrations with certified providers and tools to monitor, validate, and troubleshoot fiscalized documents efficiently.

Solution: To meet these needs, we introduced a new EFSTA receipt fiscalization integration, enabling automated receipt fiscalization via EFSTA’s cloud API. This ensures receipts are fiscalized in compliance with local tax authorities, with real-time status tracking, retry logic for failed attempts, and detailed logs for operational monitoring. In parallel, we expanded back-office visibility by adding new Fiscalization and E-Invoicing lenses for receipts and invoices. These lenses consolidate fiscalization data—such as fiscalization ID, status, timestamp, and failure reason—into sortable columns and filters, giving operators clear insights into document state across integrations like EFSTA, ANAF, and Számlázz.

Benefits: Together, these enhancements empower CPOs to ensure seamless compliance with fiscal and tax regulations while maintaining full transparency and operational control. Automated fiscalization reduces administrative burden and the risk of errors, while the new lenses provide powerful tools to trace, filter, and resolve issues quickly. This combination not only strengthens regulatory compliance but also builds trust with drivers by ensuring that receipts and invoices are always accurate, secure, and compliant.

Further Enhancements to Installation & Maintenance (I&M) capabilities

Last quarter, we introduced the ability to assign Installation & Maintenance (I&M) companies directly to charge points, giving operators a structured way to manage external service providers. Building on this foundation, operators also need tools to track the specific tasks performed by installers and ensure that external systems — such as manufacturer platforms — can stay updated in real time when jobs progress or are completed.

Solution: We’ve now introduced a dedicated Installer Jobs resource, enabling operators and I&M companies to create, assign, and manage individual installer tasks. Jobs can be linked to specific locations or charge points, assigned to installers or secured with PINs, and tracked through clear status transitions (New, In Progress, Completed, Failed). Enhanced job listings, filters, and permissions provide full visibility and control, while new tabs in the I&M company view separate static charger assignments from active or historical job tasks.

In parallel, we launched the installerJob.changed system notification, which automatically triggers on every job status update. Available via Webhook and Kafka in our Public API v2, this notification allows external systems — for example, OEM data platforms — to receive real-time updates when an installer job is created, progressed, or completed, with payloads that include job IDs, charge point details, status, and outcome information.

Benefits: Together, these updates provide operators with a comprehensive toolkit for managing installation and maintenance workflows. The Installer Jobs resource ensures structured task management and oversight within the platform, while the installerJob.changed notification enables seamless integration with partner systems, ensuring that downstream processes like warranty activation or analytics are triggered automatically. This combination improves operational efficiency, strengthens collaboration with external partners, and ensures end-to-end traceability for every installation or maintenance activity.

Operator-Level Configuration for Bookings and Reservations

CPOs often manage multiple operators with different requirements for reservations and the newly introduced bookings functionality. A single global setting limited flexibility and made it difficult to configure parameters according to each operator’s operational needs.

Solution: The Operator resource now supports per-operator configuration for both Reservations and Bookings. A new option in the Operator edit form provides collapsible sections for configuring operational availability, bookings, and reservations. Bookings automatically enable Reservations, with customizable parameters for buffers, deadlines, and no-show handling. The previous global Reservations setting has been deprecated, with existing configurations migrated to operator-level settings.

Benefits: Operators gain fine-grained control over reservations and bookings, tailoring settings to individual business requirements. This ensures greater flexibility, cleaner separation of logic, and a foundation for future extensibility, while preserving consistency for existing deployments through automated migration. 

What’s Next

Our focus remains on continuously evolving the AMPECO platform to deliver greater value to both long-standing clients and new partners. With weekly product updates, we consistently roll out enhancements designed to streamline operations and drive growth for EV charging network operators around the globe.

Curious to see the impact in action? Explore our customer success stories for real-life examples of how businesses are scaling and succeeding with AMPECO.