AMPECO & Zendesk ticketing

Streamline your maintenance operations by automatically creating Zendesk tickets when charging points experience faults or connectivity issues, ensuring no technical problems go unnoticed.

Automated issue detection

Automatically detect various fault conditions including hardware malfunctions, communication failures, and connectivity losses that could impact charging availability.

Instant ticket creation

Create detailed Zendesk tickets immediately when issues are detected, including relevant diagnostic information, error codes, charging point details, and severity classification to help your maintenance team prioritize and resolve problems efficiently.

Comprehensive issue tracking

Track the complete lifecycle of charging point issues from detection through resolution, providing full visibility into your network’s operational health and maintenance history.