{"id":54652,"date":"2026-03-13T08:50:09","date_gmt":"2026-03-13T08:50:09","guid":{"rendered":"https:\/\/www.ampeco.com\/ev-ladeplattform\/cooperator\/"},"modified":"2026-06-05T07:09:58","modified_gmt":"2026-06-05T07:09:58","slug":"cooperator","status":"publish","type":"page","link":"https:\/\/www.ampeco.com\/de\/ev-ladeplattform\/cooperator\/","title":{"rendered":"CoOperator – AI Agent for EV Charging Operations"},"content":{"rendered":"\n
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Your AI-powered operations expert<\/p>\n\n\n\n

CoOperator<\/h1>\n\n\n\n

You’re already running a powerful network on AMPECO. CoOperator takes it further. Your embedded AI expert that understands your network, acts on your behalf, and keeps you in control at every step.<\/p>\n\n\n\n

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Book a Demo<\/a><\/div>\n\n\n\n
Watch video<\/svg><\/span><\/a><\/div>\n<\/div>\n<\/div>
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Say what you need.
CoOperator gets it done.<\/h2>\n\n\n\n

A conversational agent designed to understand your needs and support you in executing any EV charging operations task<\/p>\n<\/div>\n\n\n\n

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\n\t\t\t\t\tWhy is Charger 2847 offline?\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t
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\n\t\t\t\t\tWhich are my top performing locations?\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t
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\n\t\t\t\t\tA customer just called saying they can't charge at Station Oak Street, help me resolve.\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t
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\n\t\t\t\t\tShow me revenue performance for my London sites this month vs. last month\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t
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\n\t\t\t\t\tCreate a report on all chargers that had more than 3 faults in the last 30 days\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t
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Everything your platform can do,
now through conversation<\/h2>\n\n\n\n

CoOperator works across every part of the platform: quick answers, deep analysis, and bulk operations.<\/p>\n<\/div>\n\n\n\n

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Ask Anything<\/h4>\n\n\n\n

Get the answer to any platform question in seconds, product updates, network performance, OCPP codes, or anything else your team needs to know.<\/p>\n\n\n\n

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Run Deep Analysis<\/h4>\n\n\n\n

When a session fails, a charger goes offline, or an authorization is rejected, CoOperator traces the root cause and tells you exactly what happened.<\/p>\n\n\n\n

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Take Action<\/h4>\n\n\n\n

Change tariffs, create charge points, update subscriptions, group users, and manage configurations. All in a single conversation.<\/p>\n\n\n\n

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Actionable intelligence when you need it<\/h2>\n\t\t\t\t\t\t\t\t\t\t

Structured analysis and clear next steps for every critical event in your network.<\/p>\n\t\t\t\t\t<\/div>\n\t\n\t

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On demand<\/p>\n\n

Session Insights<\/h3>\n\n

Comprehensive analysis of any charging session – billing accuracy, anomalies, driver behavior, and actionable recommendations. Your support team resolves session complaints in minutes, not hours.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t

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On demand<\/p>\n\n

Authorization Insights<\/h3>\n\n

When an authorization fails, CoOperator finds the root cause (expired token, payment issue, network failure, or business rule violation) and tells you exactly how to resolve it.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t

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Auto-Triggered<\/p>\n\n

Issue Insights<\/h3>\n\n

When a hardware fault or connectivity loss is detected, CoOperator automatically runs a full analysis: root cause, scope assessment, and recommended repair path.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t

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Get more insights<\/h5>\n\n\n\n

Deep analysis is coming to every resource in the AMPECO platform: locations, transactions, charge points, and more.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Locations<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Transactions<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Charge Points<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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And more<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Connected to everything your network knows<\/h2>\n\n\n\n

From live charging sessions to platform documentation to your business configuration, CoOperator draws from every source that matters.<\/p>\n<\/div>\n\n\n\n

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Live charging data<\/h5>\n\n\n\n

Every charging session, transaction, authorization or charging-related event in your network, in real time.<\/p>\n<\/div>\n\n\n\n

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Platform codebase<\/h5>\n\n\n\n

Understands how every feature works not just what it’s called, so you can trust every answer.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Technical documentation<\/h5>\n\n\n\n

Release notes, troubleshooting guides, and platform updates, every trusted source of platform knowledge, always current.<\/p>\n<\/div>\n\n\n\n

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System setup<\/h5>\n\n\n\n

Tariffs, locations, user groups, partner pricing, and network setup, everything about your business model.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Persistent context<\/h5>\n\n\n\n

CoOperator is always aware of which screen you’re on and adjusts its context and suggestions accordingly.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Your data is your data.
By architecture, not policy.<\/h2>\n<\/div>\n\n\n\n
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Enterprise-grade security<\/h4>\n<\/div>\n\n\n\n
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CoOperator is deployed to your infrastructure – not a shared environment. Access is scoped strictly to your operator’s own permission set. All AI providers process your data to generate a response only, then discard it – nothing is retained.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Private by default<\/h4>\n<\/div>\n\n\n\n
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Your charging data, operational context, and conversations stay private. Your CoOperator instance is physically isolated from other tenants – not through permission settings, but through the architecture itself. There is no central agent with access to multiple customers‘ data.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Controlled by you<\/h4>\n<\/div>\n\n\n\n
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CoOperator acts on your behalf – always with your approval. Every consequential action is previewed before it executes: exactly what will change, how many records are affected, and what the result will be. You confirm. It executes.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Full visibility<\/h4>\n<\/div>\n\n\n\n
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Every action CoOperator takes is logged and traceable. You can see exactly what happened, when, and why – every interaction preserved. Audit trails aren’t an add-on; they’re how CoOperator works by default.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Coming Q2 2026<\/p>\n\n\n\n

Introducing the CoOperator Workforce<\/h2>\n\n\n\n

CoOperator today is conversational – you ask, it acts. What’s coming goes further: autonomous workers that handle routine operations in the background, configured by conversation and operating without prompting.

Give a worker a title, a job description, and standard operating procedures. From that point, it handles the work independently – logging every action it takes.<\/p>\n\n\n\n

CoOperator is a journey, and we’re just getting started.<\/p>\n<\/div>

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Ready to get started?<\/h2>\n\n\n\n

Contact your account manager to activate it today. New to AMPECO? See it in action first.<\/p>\n<\/div>\n\n\n\n

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Book a Demo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Related Features<\/h2>\n\n\n\n

CoOperator works across every part of the AMPECO platform. Explore the features it connects to.<\/p>\n\n\n