Senior Account Manager with German
Sofia
Global Sales – Account Management /
Full-time /
Hybrid
AMPECO is one of the most innovative companies in the area of electric vehicle charging infrastructure – an industry that aims to change the world by making charging easier for everyone. As electric vehicles (EVs) are bringing in a transformation of our transport and mobility sectors, AMPECO is at the forefront of a grand revolution and we’re just getting started.
Our product – AMPECO EV Charging Platform is a business-critical SaaS platform used by companies to manage their electric vehicle charging infrastructure, processes and energy use. It’s already in use by companies all over the world – from North and South America to Europe, Asia and Australia.
Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded capable people, eager to give, learn and grow together with us.
About the role
AMPECO is looking for a quick-thinking, vibrant and relationship-driven individual to join our global sales team as a Senior Account Manager. If you’re looking for a fast-paced environment with massive growth potential, challenging problems and many impact opportunities, this is the place for you.
As the Senior Account Manager, you will be accountable to establish and maintain strong working relationships with the accounts given to you. You will help our customers scale, expand and approach new business opportunities, as well as make sure that their business needs are met fully with our product and service.
This is a unique opportunity for a high-impact professional to join a rapidly growing scale-up company and a team of amazing professionals. You will be the dedicated expert point of contact for enterprise clients during their EV charging journey and your contribution will make a direct impact on our goals to shift the world towards sustainable charging.
Responsibilities
- Communicate with clients on a regular basis and understand their goals and needs;
- Establish strong, long-term relationships with each customer to drive the continued value of our solution;
- Be able to talk extensively about customer problems and the consequent solutions provided by our software;
- Handle complaints and escalations in a timely and effective manner;
- Work closely with the Customer Success and Product team to ensure customer satisfaction;
- Act as the liaison between key customers and internal teams during technical discussions regarding integrations or product enhancements;
- Achieve assigned strategic account objectives.
Must have
- 3+ years of account management experience, preferably in B2B SaaS or with complex B2B products;
- Expertise to build and maintain relationships from scratch and present a personable and charismatic approach;
- Experience developing complex business solutions at the C-Suite level;
- Focus and drive to build trust and carry responsibility in client relationships;
- Impeccable written and verbal communication skills. You are a strong listener and communicator;
- Proven ability to resolve disputes and escalations;
- Understanding of account management performance metrics & processes;
- Experience with CRM software (e.g. Salesforce/Hubspot);
- Passion for technology and experience with digital tools and complex software solutions;
- Excellent time management and personal organizational skills;
- Fluency in English and German.
Considered an advantage
- Fluency in a second European language – French, Spanish;
- Experience in working in a remote-first work setting;
- Experience in the energy or mobility industry;
What we offer
- Opportunity to join a fast-growing company on the path to become a global industry leader;
- Opportunity to work with amazing, highly experienced people;
- Flexible work hours;
- Bonus day-off to celebrate your birthday;
- 5 additional vacation days per year, after your first year with the company;
- Social events and awesome team buildings;
- Medical insurance for you and for your family, with great coverage;
- Monthly shared mobility allowance (covers Spark, GOeGO);
- EV week – you get a company electric car for yourself for a week every 1-2 months.
